Know the reel before it ships.

All sales are final

All sales are final. There are no refunds and no returns for non-defective or non-damaged items. Please make sure the item you order is the item you want before completing checkout.

Region coding and playback responsibility

Almost all discs on this site are made for the U.S. market. DVDs are usually Region 0 or Region 1. Blu-rays are usually All Region or Region A.

If a title is not a U.S. format item, we identify it in the title and/or description. For example, a non-U.S. Blu-ray may say Region B in the title.

Please confirm your player can play the item before ordering. Region mismatch is not considered a defect.

Defective discs and wrong items

It is very rare for a disc not to play. If you receive a disc that will not play, we ask that you try it in a different player if at all possible.

If an item is genuinely defective because it will not play properly, or if we send the wrong item, we will provide a return label when a return is required.

Only those situations are considered defects for return purposes.

Exchanges, replacements, store credit, and refunds

Defective items can be exchanged for the same title only. We send the replacement after we receive the original back, unless we determine that the original does not need to be returned.

Do not send anything back without contacting us first. In some cases we may need the defective or damaged disc returned. In other cases we may not.

When a return is required, the defective item must have a postmark no more than 30 days after your receipt of the item.

If a replacement is not possible, you may receive store credit or a refund minus a 15% restocking fee, at our discretion.

Slipcovers, cases, box sets, and cosmetic damage

If you receive an item with cosmetic damage to the slipcover, case, or disc surface, we will evaluate the situation to determine whether a return is appropriate.

If we approve a return for cosmetic damage, you will be responsible for return postage unless we determine otherwise.

Please keep in mind that box sets and slipcovers can receive small to large dings as they travel from studio to distributor to retailer to customer.

Slipcovers are not guaranteed

Slipcovers are not guaranteed, even if the picture shows one or the listing says “with slipcover.” Slipcovers are usually available only for the first run, and that first run can end at any time.

We make an effort to keep listings accurate where slipcovers are concerned, but occasionally a listing may fall through the cracks.

If a slipcover is absolutely vital to you, write must have slipcover or a similar note in the comments when placing your order.

Cinema Classics is a retailer, not a manufacturer. We are not responsible for the contents of the discs we sell, including transfer quality, cuts, edits, running time discrepancies, source material issues, subtitles, extras, or authoring choices made by the studio or label.

If we know of an adverse issue with a release, we list it clearly in the description whenever possible.

We encourage customers to read reviews and release information before ordering, especially if you are concerned about whether a film is cut, whether the transfer meets your standards, or whether a release includes a specific version.

Suspicious orders and address verification

Occasionally we may notice a suspicious order. In that case, we may contact you for further information.

If we do not receive a response within 48 hours, we reserve the right to cancel the order.

We may also require shipment to the cardholder’s billing address when an order is being shipped to a third party.

Out-of-print items and first-time customers

If you are a first-time customer and find an out-of-print item on the site at an older sale price, you must add at least one non-out-of-print item for the order to be processed.

This policy is necessary to help prevent scalping and keep rare or out-of-print titles available to genuine customers.

Canceling an order before shipment

If we are unable to ship the order at all, you will receive a full refund. Please be aware that PayPal does not reimburse its processing fee if you paid through PayPal.

If you cancel an order that we can ship, even if it is not currently in stock and we need to order it, a 10% cancellation fee applies.

Customs, taxes, and international shipping issues

We are not responsible for orders held up in or seized by customs. Any such situation is the responsibility of the purchaser to resolve.

We are also not responsible for customs taxes, duties, fees, or charges added to an order. Those charges are solely the responsibility of the purchaser.

We do not reimburse orders or charges in these scenarios.

Lost packages and tracking

If your order is lost in the mail and tracking does not show delivery, we will send replacements.

If tracking shows delivery but you say you did not receive the order, we are not responsible for replacement costs.

If this happens, the best first step is to contact the delivery person or local post office as soon as possible and ask if they remember where the package was left.

Sales tax

Orders shipped to Pennsylvania must include sales tax.